Support Call Procedure

In the interests of giving you the best possible service, we wish to emphasise the importance of your following our Support Call Procedure when you have a task you would like us to assist you with or a problem which needs to be resolved.

Please do not call our eDocs (Hummingbird) Engineers or the IA Systems Account Managers, but rather follow the procedure set out below:

Contact our Help Desk, preferably by email on helpdesk@iasystems.co.za, Or by telephone on +27 11 955 5106

Provide our Administrator with the following further information:-

• Your name, your company’s name and your contact details;

• What you require, or the nature of the problem you are experiencing and the system module where the problem is occurring.

The Help Desk Administrator will log your call and give you a reference number, and will then allocate the first available Engineer to you.

We will keep you advised of progress throughout the duration of the call until the task has been completed or the problem resolved.

Please understand that by following our Support Procedure, you can help us to monitor the services we are providing, and improve both the quality of what we do and the time period in which we do it.